Business Portal Functions
Detailed information about ongoing calls
Get real-time, comprehensive information on active calls — monitor call status, duration, direction, and other key details for operational monitoring and efficient process management.
SMS service in the business portal
Manage and control your SMS communication from a single platform — send messages quickly, track delivery statuses, and access detailed analytics to improve communication efficiency.
Licensed waiting music for hold mode
Create a comfortable waiting experience for your customers with licensed audio materials — ensure professional communication and strengthen your brand image with high-quality audio branding.
Call forwarding to mobile number
Never miss an important call — forward incoming calls to a mobile number and stay connected at all times so no customer call goes unanswered.
Voicemail
Receive voice messages even when you cannot answer calls — store all important information and respond to customers at your convenience.
Call recording (incoming / outgoing) *
Monitor communication quality with full accuracy — record incoming and outgoing calls, store important conversations, and use them to improve service quality and analyze processes effectively.
Conference call feature
Enable multi-party communication easily — connect multiple participants in one call for fast and effective meetings and discussions.
Auto Informer
Automatically provide callers with necessary information upon answering — simplify communication, save time, and ensure fast information delivery.
SMS service API integration
Connect your systems to the SMS service via API — automate messaging, integrate with existing platforms, and manage communication efficiently.
Template SMS functionality
Create and use predefined message templates — save time and ensure fast and consistent communication with customers.
Advanced IVR (voice menu) management
Manage voice greetings and IVR menus easily — upload or AI-generate audio files, update information quickly, and provide 24/7 automated customer guidance.
IVR-triggered automatic SMS sending
Automatically send SMS messages based on IVR selections — define actions in the IVR menu and send links, instructions, promotions, or other information via pre-set SMS templates.
Automatic voicemail file delivery to email
Receive voicemail audio files directly in your email — listen, store, and manage messages from anywhere quickly and easily.
Automated callback widget (website integration)
Add a widget to your website and connect visitors with your operator within 30 seconds or at a scheduled time. Customize the design, manage activation from the business portal, and increase leads, customer loyalty, and response speed.
Detailed call statistics – charts
Access detailed call analytics in visual chart format — analyze call volume, duration, workload, and other key metrics for better decision-making.
Export statistics to Excel
Download detailed statistics in Excel format — create reports, analyze data, and optimize business processes easily.
Incoming SMS routing to internal numbers
Receive customer SMS messages directly to assigned internal numbers, route them to specific operators or departments, and ensure structured communication management.
Service API integration
Connect business portal services with your internal systems via API.
Incoming call queue system
Manage incoming calls efficiently — the system automatically distributes calls in a queue, reducing missed calls.
Call recording archive download *
Download call recording archives easily and securely — store audio files, review communication history, and use recordings for analysis and control.
Required number of internal extensions
Manage internal team communication flexibly — assign 6 to 20 internal numbers across employees and departments for efficient call distribution.
Missed call SMS notifications
Stay informed at all times — the system automatically sends SMS notifications for every missed call.
Contact book
Manage your business contacts in one place — store, organize, and quickly search numbers for more efficient communication.
Call center auto dialer (for operators)
Simplify operator workflows — the system automatically places calls to predefined numbers, reducing waiting time and increasing productivity.
Missed / unanswered call statistics
Track missed and unanswered calls with detailed statistics — identify peak times, evaluate response quality, and improve service performance.
Operator monitoring – live status
Monitor operator status in real time — see who is available, on a call, or on break to efficiently manage workload and call distribution.
Call rating system
Collect customer feedback immediately after calls — automatically gather service quality ratings.
Callback full functionality
Manage the callback process fully automatically — receive requests from the website, schedule calls, track statistics, and ensure fast customer connection.
Callback statistics
Get detailed data on callback requests — track call volume, response time, and successful connection rates for optimization.
Specific call recording download
Quickly download a specific call recording — find the required call, save its audio file, and use it for verification, analysis, or archiving.
Call categorization – classification by categories
Automatically classify calls according to predefined categories.
Call queue monitoring / advanced analytics
Monitor call queues in real time and access detailed analytics — waiting time, workload, and service efficiency insights.