Live Monitoring System

LIVE Monitoring – a modern monitoring system that enables you to supervise your call center operations and operator performance in real time.

The functionality allows you to track call statistics, monitor missed calls, listen to voice recordings, and evaluate how your managers communicate with customers — significantly improving service quality and sales performance.

With LIVE Monitoring, administrators can closely supervise operators’ workflows, including:
• which operator is currently active and available;
• which employee is on a break;
• operators’ login and logout times;
• which operator is waiting in the queue for incoming calls.

The system also provides continuously updated information about call center workload — on an hourly, daily, and monthly basis.

Additional statistical information is also available on the same page, including:
• detailed working time statistics;
• break duration and history;
• complete operator activity analytics;
• real-time monitoring of ongoing call center processes.

The Business Portal helps companies efficiently manage operator performance, improve service quality, and optimize daily workflows.