Privacy Policy

Our (LLC City Telecom’s) Privacy Policy explains how we collect, use, share, and protect your personal information. If this policy is updated, any such changes will be published on our website.

1. Collection of Your Personal Information

1.1 We may collect your personal information when you:

purchase any product or service from us (including online purchases, purchases made via telephone communication, at our office, or at other retail locations);
register for a specific product or service (for example, by registering your name and address for communication services or creating an email account with us);
subscribe to our news, alerts, or other services;
request additional information about a product or service or contact us with a question or complaint;
participate in a competition, prize draw, or survey;
use our network and other City Telecom products or services;
visit or browse our websites.

1.2

Where necessary, we may also collect information about you from other organizations, such as fraud prevention agencies, business directories, and credit information agencies. We may also collect information from our partner companies or other organizations.

2. Personal Information We Collect

2.1

The information we collect depends on the City Telecom products and services you use or subscribe to. This may include:

your name, personal identification number, address, telephone number, date of birth, and email address;
information regarding your preferences related to specific products and services;
records of your communications with us, such as notes or recordings of phone calls made to our contact centers, emails or letters sent to us, or any other form of communication records;
account-related information, including unpaid balances, payment dates, account top-ups, subscribed services, or any other information connected to your account.

2.2

We also collect information about how you use our products and services, including:

information regarding the quality of the services you receive, such as network interruptions and other incidents that may affect our network services.

3. Use of Your Personal Information

3.1

We may use and analyze information about you in order to:

assess your application and check your credit status if you intend to enter into a contract for communication services;
process products and services purchased from us and provide updates regarding your order;
generally inform you about new products and services (unless you opt out of receiving marketing communications);
provide you with relevant services or products, including services not covered by your agreement with us, as well as services using your location data (geolocation information) while using a mobile device, and to notify you about changes to services and products;
contact you regarding offers and promotions based on how you use our products and services;
charge fees for the use of our products and services or collect outstanding payments;
respond to any questions or interests you may have regarding our network, products, and services;
inform you about products and services offered by third parties that we believe may interest you (including special offers and discounts developed specifically for our customers);
protect our network and manage phone calls, text messages, and other network usage activities. For example, we identify peak usage periods and ensure the network can handle traffic volumes during those times;
understand how you use our network, products, and services so we can develop more relevant products and personalize our offerings;
conduct research, marketing, and statistical analysis, including anonymous or personalized monitoring of how customers use our network, products, and services;
detect and prevent fraud and other criminal activities, recover debts, or identify customers with outstanding debts;
provide third parties with aggregated (anonymized) reports that do not contain information capable of identifying you personally.

3.2

We will retain your information for as long as required by law. If there is no legal requirement, we will retain it only for as long as necessary. We may also retain certain personal information for a reasonable period after termination of the agreement in case you decide to use our services again. During this period, we or one of our partner companies may contact you regarding City Telecom services unless you have opted out of receiving marketing communications.

4. Sharing Your Personal Information

4.1

We may share information about you with:

City Telecom affiliated companies;
partners and agents involved in providing products and services you ordered, used, or plan to use;
companies providing services on behalf of City Telecom or its affiliated companies;
credit reference agencies, fraud prevention agencies, rating agencies, or other creditworthiness assessment organizations;
debt collection agencies;
law enforcement authorities, regulatory bodies, courts, or other public institutions where required or permitted by law;
emergency services (if you place a call to emergency services).

4.2

We may disclose information where reasonably necessary to protect ourselves from fraud, protect our rights and property, or protect the interests of our customers.

4.3

If our company undergoes reorganization or a change of ownership, we reserve the right to transfer your personal information to the relevant organization.

4.4

We may need to transfer your information to companies and service providers located outside Georgia. This may happen if our servers or suppliers are located abroad or if you use our services while traveling internationally.

4.5

We may also share information about you with carefully selected partner organizations so they can contact you regarding their own products and services.

5. Secure Storage of Your Personal Information

5.1

We have a dedicated security team that continuously reviews and improves measures designed to protect personal information from unauthorized access, accidental deletion, disclosure, or destruction.

5.2

Where we have contractual relationships with organizations that provide services on our behalf and process your personal information, we ensure that they implement appropriate security measures and process your information only within the limits authorized by us. Such organizations are not permitted to use your personal information for their own purposes. Where necessary, our security team audits them to ensure compliance with our security requirements.

5.3

Communications transmitted via the Internet (including, but not limited to, email) are not secure unless encrypted. Your communications may pass through several countries before reaching their destination due to the nature of the Internet. We cannot accept responsibility for unauthorized access to or loss of personal information beyond our control.

6. Your Privacy Rights

6.1

You may contact us at any time to request a copy of the personal information we hold about you.

6.2

If you believe that we hold inaccurate information about you, please contact our customer service team through the appropriate channels.

6.3

You may opt out of receiving marketing communications at any time through the appropriate procedure.