Refunds

Refund Policy

In the event of an incorrect or erroneous transaction made through the website citynet.ge, you should contact us via our contact email address, notify us about the incomplete or incorrectly processed transaction, and provide the following information:

• Subscriber’s full name and number;

• Date of the transaction;

• Amount transferred/credited;

Based on the submitted request, we will review the case and make a decision regarding the refund of the paid amount.

Upon your request, the refunded amount may also be transferred to an alternative recipient account specified by you.

LLC “City Telecom”
Administration